Shipping policy

At Jam Grocery, we aim to provide convenient and efficient shipping options for our valued customers. Please review the following shipping policies before placing your order:

1. Free Shipping within Holland:

   • Orders weighing under 12 kg are eligible for free shipping within Holland.
   • Delivery time within Holland is typically 1-2 business days.

2. Shipping within the European Union:

   • Orders for delivery within the European Union (EU) are subject to shipping fees.
   • Delivery time within the EU is typically 2-5 business days.

3. Shipping Restrictions:

   • Some products may have shipping restrictions due to size, weight, or other factors. Please review product details for any specific shipping information.

4. Order Processing:

   • Orders are typically processed and shipped within 1-2 business days of payment confirmation.
   • Orders placed on weekends or holidays will be processed on the following business day.

5. Tracking Information:

   • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

6. Address Accuracy:

   • Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
   • We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.

7. Shipping Carriers:

   • We partner with reliable shipping carriers to ensure your orders are delivered safely and on time.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at jamgrocerytilburg@gmail.com. We're here to assist you and ensure a smooth shopping experience.

Thank you for choosing Jam Grocery for your Jamaican grocery needs!